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Company Name: Jentrix Solutions Ltd
Company Registration Number: 20251074048
Official Website: jentrixrug.com
Customer Service Email: [email protected]
These Terms of Service (hereinafter referred to as "these Terms") constitute a legal agreement between Jentrix Solutions Ltd (hereinafter referred to as "we") and the user (hereinafter referred to as "you") who uses services and purchases products through the official website jentrixrug.com (hereinafter referred to as "the Website"). By accessing, browsing, registering for, or using the Website, you are deemed to have read, understood, and agreed to be bound by all of these Terms. If you do not agree to these Terms, please do not use any of the Website's services.
I. Service Scope and Definition
Service Content: This website provides services such as carpet product display, information inquiry, online ordering, order management, after-sales service consultation, and account management. Specific service content is subject to the current display on this website. We reserve the right to adjust the service scope based on business needs, and any adjustments will be announced through this website.
Target Customers: This website is only intended for individuals, legal entities, or other organizations with full civil capacity. If you are a minor (under 16 years of age), you must use this website in the presence of a guardian and may only operate within the scope of your guardian's authorization. Guardians are responsible for any use by minors.
Products: The carpets displayed on this website are either independently produced or supplied by us under license. Product information (such as specifications, materials, prices, and inventory) is current at the time of order confirmation. If there are any temporary changes to product information, we will promptly notify you and resolve the issue through negotiation.
II. Account Registration and Management
Registration Obligations: You must register an account to use certain services on this website (such as placing orders and subscribing to notifications). You must provide true, accurate, and complete information (such as your name, email address, and phone number) when registering. If any information changes, you must promptly update it in "Account Settings." We assume no liability for any account issues, order processing failures, or damage to your rights caused by false information you provide.
Account Security: You must properly safeguard your username, password, and verification code, and must not disclose or lend your account to others. You are solely responsible for any losses resulting from account theft, information leaks, or order tampering caused by your own operational errors or improper account management. If you discover any issues with your account, please contact customer service immediately to freeze your account. We will assist in investigation and resolution.
Account Cancellation: You may request account cancellation through our customer service email address if you have no uncompleted orders, outstanding payments, or pending after-sales service requests. Upon account cancellation, your personal data will be processed in accordance with the Privacy Policy (including deletion after necessary data is retained for a statutory period). Account cancellation is irrecoverable, and you will no longer be able to use this account to log in to this website.
III. Order Service Rules
Order Creation and Confirmation:
Once you select products on this website, fill in your delivery information, and complete payment, your order is initially created. However, your order will not be formally effective until we send you an "Order Confirmation Email" (containing the order number, product details, and shipping time).
If your order cannot be processed due to system failure, insufficient inventory, pricing errors, or other reasons, we will notify you by email within 24 hours and fully refund your payment. We will not be liable for any additional compensation.
Order Modification and Cancellation:
After your order is processed and before your product is shipped, you can request to modify your delivery address or contact number (submit a request in "My Orders" or contact customer service). However, if your product has already entered the shipping process (e.g., a tracking number has been assigned), this modification is not possible.
Orders for standard products can be canceled before shipment. Refunds will be processed within 3-7 days of order cancellation. Returns will be made within 3 business days via the original payment method.
Product Delivery: Product delivery is subject to signature by you or your authorized agent. Delivery standards, shipping times, and related liabilities will be governed by the Shipping Terms of this website. If you have any objections to the delivery process, you must submit a complaint within the timeframe and manner specified in the Shipping Terms.
IV. User Rights and Obligations
(I) User Rights
You have the right to access authentic product information on this website and receive products and services that meet the agreed conditions.
You have the right to submit suggestions or complaints regarding product quality or service experience, and we will respond and address them within 3 business days.
You have the right to manage your personal information and account security and exercise your data subject rights in accordance with these Terms and the Privacy Policy.
You have the right to request returns, exchanges, or refunds when conditions permit, which will be governed by the Return and Exchange Policy of this website. (II) User Obligations
You may not use this website to engage in illegal or unlawful activities (such as disseminating false information, misappropriating other people's information, placing malicious orders, reselling products, etc.), and may not infringe upon our or third parties' intellectual property rights, reputation rights, or other legitimate rights and interests.
You may not use technical means (such as scraping or hacking tools) to illegally obtain data from this website, interfere with the normal operation of the website, or tamper with product information or order data.
You must abide by all rules of this website (including the Privacy Policy, Shipping Terms, and Return Policy). If any violation of these rules causes losses to you or a third party, you will bear the corresponding responsibility.
You must properly keep order receipts, shipping information, and other materials to provide proof for after-sales service.
V. Our Rights and Obligations
(I) Our Rights
We reserve the right to update the functionality of this website and adjust product prices and inventory based on business needs (adjustments will be announced on the website).
We reserve the right to restrict account functions, freeze accounts, or refuse service to users who violate these Terms, without prior notice.
We reserve the right to collect, use, and process your personal data within the scope permitted by laws and regulations, in accordance with the Privacy Policy.
If we are unable to fulfill our service obligations due to force majeure (such as natural disasters, policy changes, or logistics disruptions), we reserve the right to postpone or suspend service without liability for breach of contract.
(II) Our Obligations
We will ensure the normal operation of this website (excluding reasonable system maintenance and upgrade times), promptly fix website glitches, and ensure service stability.
We will provide true and accurate product information, avoid exaggeration, and promptly correct any errors in product information and notify affected users.
We will protect the security of your personal information and will not disclose or sell your personal data (except as required by laws and regulations or with your consent), in accordance with the Privacy Policy.
We will provide you with effective customer service support, promptly respond to your inquiries, complaints, and after-sales needs, and ensure service quality.
VI. Intellectual Property Statement
The intellectual property rights of all content on this website (including text, images, logos, designs, program code, product images, etc.) belong to us or the relevant rights holders. Without written authorization, you may not reproduce, disseminate, modify, use, or exploit it for commercial purposes.
Your comments, suggestions, and other content posted on this website constitute a free, non-exclusive, sublicensable right to use them for website optimization, service promotion, and other purposes without additional charge to you.
If you believe that any content on this website infringes your intellectual property rights, please submit a written complaint to us (including proof of identity, evidence of infringement, and contact information). We will review and address your complaint within 5 business days of receipt.
VII. Limitation of Liability and Disclaimer
We are solely responsible for the service obligations set forth in these Terms and Conditions. We are not liable for any indirect losses (such as anticipated profits, business losses, data loss, etc.) arising from your use of this website, unless such losses are caused by our intent or gross negligence.
We are not responsible for order failures, product damage, or infringement of your rights and interests caused by your own fault (such as operational errors, account leaks, or incorrect information provided).
The service quality and security of third-party websites linked to this website (such as payment platforms and logistics providers' official websites) are the responsibility of the third parties. We are not responsible for third-party services. Your access to third-party websites is subject to their independent terms of service.
If the service of this website is interrupted or we are unable to perform our obligations due to factors beyond our control, such as force majeure, government actions, or cyber attacks, we will not assume liability for breach of contract, but will promptly notify you and take remedial measures.
VIII. Changes and Termination of Terms
We reserve the right to amend these Terms based on changes in laws and regulations or business development needs. The amended Terms will be posted on the homepage of this website via a pop-up window or announcement, effective from the date of posting. Your continued use of the Services after the amended Terms will be deemed your agreement to the amended Terms.
If you materially breach these Terms (such as engaging in illegal activities or maliciously damaging our rights), we reserve the right to unilaterally terminate your service and cancel your account without liability for any compensation.
These Terms will remain binding on you (such as those regarding intellectual property protection and limitation of liability) even after you cease using the Services or cancel your account, until the relevant rights and obligations terminate.
IX. Dispute Resolution and Governing Law
All disputes arising out of or in connection with these Terms shall first be resolved through friendly negotiation. If negotiations fail, either party may initiate legal action in a court with jurisdiction over our registered place of business.
The formation, validity, interpretation, performance, and dispute resolution of these Terms shall be governed by the relevant laws of the European Union and the laws of the country where our company is registered (in the event of any conflict with EU law, EU law shall prevail).
X. Contact and Inquiries
If you have any questions about these Terms of Service, or would like to raise a complaint or provide feedback, please contact us through the following channels:
Customer Service Email: [email protected] (Business Hours: Monday to Friday, 9:00 AM - 6:00 PM GMT; emails will be responded to within 24 hours);
Website Messages: Please visit the "Customer Service Center - Feedback" page on this website to submit your questions. We will prioritize your attention.
Effective Date: These Terms of Service shall take effect from the date of publication.
Jentrix Solutions Ltd reserves the right of final interpretation of these Terms of Service.